About us
We deliver award-winning customer service by empowering our people to recognise the needs of our customers
Vision
The big picture
Our vision is a culture in which customers and clients have trust and confidence in the way we handle billing, collections and customer relations.
Our teams live our values of trusted, expert, helpful and engaging day in, day out.
Our values and brand personality
We have an established set of values that define what we stand for. Our values have been shaped by our company’s history, the work we do for our clients and by the experiences of our team members and customers.
Passionate and professional across a range of disciplines, we are respected for the quality of our work and as excellent employers.
Mission
Why we’re in business
Our mission is to develop our experience and people skills to be experts in outsourced business services. We are in business to provide excellent customer service and support our clients to achieve their strategic objectives and maximise their shareholder value.
Pelicans are known for collecting things and storing them in a place that’s safe and secure. So are we. Just like the birds, we began life in a watery environment but today we’re recognised far more widely. We’re also known for being nurturing and sociable. We are team members, not individualists and, like pelicans, we stand out from the crowd.
Our history
We started life in 2001 as Bristol Wessex Billing Services Limited.
We are a joint venture company owned equally by Bristol Water and Wessex Water and were established to manage all their metering, billing and collection operations and to serve as a point-of-contact for all non-operational customer enquiries.
We want to use that experience and expertise to expand our business into new sectors, new locations, and with new clients. So, in 2015, we embarked on a journey involving all staff and stakeholders to develop a new name and new visual identity that would better reflect our company vision, mission and business objectives.
Our awards and accreditations
