About us

We deliver award-winning customer service by empowering our people to recognise the needs of our customers

Expert

Vision

The big picture

Our vision is a culture in which customers and clients have trust and confidence in the way we handle billing, collections and customer relations.

Pelican Business Services is trusted, professional and friendly not because these words look good on paper but because the company and its people really are all of these things.

Why join our team?

Our values and brand personality

At Pelican Business Services, we have an established set of values that define what we stand for. Our values haven’t been invented they have been shaped by our company’s history, the work we do for our clients and by the experiences of our team members and the people we come in contact with.

Our four company values of expert, trusted, engaging and helpful means that we are passionate and professional across a range of disciplines and respected for the quality of our work, allowing us to be recognised as excellent employers.

Mission

Why we’re in business

Our mission is to develop our experience and people skills to be experts in outsourced business services. We are in business to provide excellent customer service and help and support our clients to achieve their strategic objectives and maximise their shareholder value.

Pelicans are commonly known for collecting things and storing them in a place that’s safe and secure. So are we. Just like the birds, we began life in a watery environment but today we’re recognised far more widely. We’re also both known for being nurturing and sociable. We are team members not individualists and like pelicans we stand out from the crowd.

What we do
Trusted

Our history

We started life in 2001 as Bristol Wessex Billing Services Limited

We are a joint venture company owned equally by Bristol Water and Wessex Water and were established to manage all their metering, billing and collection operations and to serve as a point-of-contact for all non-operational customer enquiries.

We want to use that experience and expertise to expand our business into new sectors, new locations and with new clients. So, in 2015, we embarked on a journey involving all staff and stakeholders to develop a new name and new visual identity that would better reflect our company vision, mission and business objectives.

Our awards and accreditations

South West Contact Centre Awards 2021 - Best Customer Engagement - Winner
South West Contact Centre Awards 2021 - Best People Engagement - Winner
South West Contact Centre Awards 2021 - Contact Centre of the Year - Winner
South West Contact Centre Awards 2021 - Mental Health in the Workplace - Winner
Business Leader Awards 2021 Winner - Customer Excellence Award
Customer Excellence award - Winner Business Leader Awards 2021
The Sunday Times 100 Best Companies to work for 2020 - 19th position
Best Companies 2020 - Three Star Accreditation
Water Industry Awards 2019 - Finalist – People Initiative of the Year
Disability Confident Committed Employer
The Sunday Times 100 Best Companies to work for - 20th position
Employee Experience Awards 2018 - Finalist: Engagement, Health and Wellbeing and Business Transformation
Customer Excellence award - Winner Business Leader awards 2016
Inspiring L&D team of the year - Winner Employee Experience Awards 2016
Winner Employee Experience Awards 2016
Overall winner – Employee Engagement - Winner Employee Experience Awards 2016
Small contact centre - Winner Customer Experience Awards 2016

Ultimately, like Pelicans we stand out from the crowd

We’re known for being nurturing and sociable team members not individualists.

Our people

Our brand promise

Pelican Business Services is a trusted provider of integrated business services, helping our clients deliver excellent service at every stage of the customer journey.

What we do