Closing Date
Pelican Business Services
Starting Salary
Up to 53,000 per annum (based on 37 hours)
Performance related bonus, 25 days' holiday (increasing with length of service) Generous Pension Scheme offering up to 20% combined contribution, free local parking, cashback and discounts from over 1,200 retailers.

QA Test Manager

Who are we?

At Pelican Business Services, we stand out from the crowd. Originally set up in 2001 as a joint venture between Wessex Water and Bristol Water we are based in Nailsea, just south of Bristol. We have become a leading-edge customer services business.

Working as trusted partners, we add value for our clients to ensure they have confidence in the way we handle their billing, collections and customer relations. We've worked hard to become highly skilled in every area of our business, employing nearly 400 team members and delivering award-winning customer service both to our clients and, in turn, their customers.

The role

We are recruiting for a Quality Assurance and Testing Manager to lead our highly competent testing team. You will have overall responsibility for the execution of all quality assurance and solution testing activities including strategy development, definition of acceptance criteria, governance of testing approach, test planning and execution.

You will ensure that our overall software and application provision is of an exceptional quality and meets all of our functional requirements and of course is fit for purpose.

This is a key role within our busy business support services team and will involve you building relationships both within this team and other departments across our business. With five direct reports, you will play a key role in the leadership of the QA and testing team, ensuring that project requirements are met for your stakeholders.

About you

You will be a qualified QA and testing manger with experience of leading a team. It is essential that you have extensive knowledge of software testing methods and techniques for a broad range of integrated IT systems, also to cover non-functional testing. In addition to your technical expertise, you will be a natural leader of people, have a flair for decision making and problem solving and be able to influence key stakeholders through your strong communication skills.

Why work for us?

Pelican Business Services is truly a great place to work. We are passionate about our business and look after our people. We have won awards for ‘Customer Centric Culture’, ‘Best Place to Work’ and ‘Employee Engagement’ and we pride ourselves on the fact that both our customers and people are at the heart of everything we do. In return for your expertise and enthusiasm you’ll receive first class training and support – we have our own award winning, professional in-house learning and development team.

We take your career, happiness and general wellbeing seriously; we’ll encourage you to be the best version of yourself in our fast-growing business. And with our on-site health and wellbeing committee, you will have access to a range of different initiatives, there’s something for everyone. We’re firm believers in recognising our people for a job well done, both informally through our employee recognition schemes, and formally with our company wide social events – a great opportunity to celebrate our successes.

We pride ourselves on our ‘family friendly’ culture and support all our team members with ensuring family, health and happiness comes first!

#TeamPelican welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey.

We do not accept CVs from recruitment agencies. We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.

We respect and value everyone’s contribution. Wessex Water is an equal opportunities employer. We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.