Who are we?
Pelican Business Services, based in Nailsea, provide customer services on behalf of Wessex and Bristol Water. From meter reading and billing, to collection and managing the end to end customer experience. We are proud to help our clients deliver excellent service. You will be working for an award-winning company that has recently been ranked 20th in the Sunday Times Best 100 Companies.
We have an exciting opportunity for an experienced administrator and competent computer user to join our team.
You will be responsible for making sure that system maintenance and other tasks requiring manual processing are successfully completed each day. Ensuring that the processes used to carry out these activities are documented and regularly reviewed, with an eye to continually improve BSS processes.
Also, you will be responsible for coordinating tasks with other members of the BSS team to make sure these tasks have been successfully preformed, as well as keeping scheduled plans current and up to date. Regularly engaging with our customers (internal and external) to guarantee that we are always providing them with the best possible experience and service.
Why work for us?
Pelican Business Services is truly a great place to work. We are passionate about our business and look after our people. We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement' and we pride ourselves on the fact that both our customers and people are at the heart of everything we do. In return for your expertise and enthusiasm you'll receive first class training and support - we have our own award winning, professional in-house learning and development team.
We also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives.
We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.
#TeamPelican welcomes a diverse range of people, talent and ideas.
We are delighted to be recognised as a Disability Confident Committed employer who are inclusive in our recruitment, with a workplace that provides opportunities for all. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey. Anyone with a disability who applies for a role with us and meets the minimum criteria for the job will be automatically invited in for an interview.
We pride ourselves on our ‘family friendly’ culture and support all our team members with a number of policies and initiatives, and a range of flexible working options.
We do not accept CVs from recruitment agencies. We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.
We respect and value everyone’s contribution. Wessex Water is an equal opportunities employer. We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.