Closing Date
Reference
REQ004539
Department
Pelican Business Services
Location
Nailsea
Starting Salary
16,000 per annum (32,000 FTE)
Category
Secondment
Package
Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), on-line employee discount, cashback scheme to many major retailers and contributory pension scheme.

Contact Centre Team Leader - 12 Month Fixed Term Contract

Who are we?

At Pelican Business Services, we stand out from the crowd. Originally set up in 2001 as a joint venture between Wessex Water and Bristol Water we are based in Nailsea, just south of Bristol. We have become a leading-edge customer services business.

Working as trusted partners, we add value for our clients to ensure they have confidence in the way we handle their billing, collections and customer relations. We've worked hard to become highly skilled in every area of our business, employing nearly 400 team members and delivering award-winning customer service both to our clients and, in turn, our customers.

This period is an exciting time for us. Our employee engagement and customer satisfaction continue to improve and we have a clear growth strategy for the future.

The role

A fantastic opportunity to lead one of our vibrant and fast-paced Contact Centre Teams.

We are now looking for a Team Leader to join our Contact Centre. You will be responsible for balancing high standards of customer service across all our customer contact channels of telephone, email and live chat. You will provide regular coaching and 121 support and be an ambassador for change through sponsoring simplification within the Contact Centre and the wider business. You will need to be able to engage your team in a fast-paced environment where no two days are the same, whilst effectively managing customer expectations and that of the business.

Why work for us?

Our culture is all about people and customer, and you will be joining an award winning, visionary business who has won awards for 'Best Place to Work', 'Employee Engagement' and 'Customer Excellence' to name a few.


In this role you will benefit from peer coaching with your senior management team and have access to some highly qualified and experienced mentors in our business. We also take your career, happiness and general wellbeing seriously. Therefore, as a Team Leader currently you will only work one Saturday in eight.


We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

We do not accept CVs from recruitment agencies. We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.

We respect and value everyone’s contribution. Wessex Water is an equal opportunities employer. We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.