Closing Date
Pelican Business Services
Starting Salary
27,069 per annum
Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, company car and an on-line employee discount and cashback scheme to many major retailers.

External Liaison Officer

Who are we?

At Pelican Business Services, we stand out from the crowd. Originally set up in 2001 as a joint venture between Wessex Water and Bristol Water we are based in Nailsea, just south of Bristol. We have become a leading-edge customer services business.

Working as trusted partners, we add value for our clients to ensure they have confidence in the way we handle their billing, collections and customer relations. We've worked hard to become highly skilled in every area of our business, employing nearly 400 team members and delivering award-winning customer service both to our clients and, in turn, their customers.

This period is an exciting time for us. Our employee engagement and customer satisfaction continues to improve and we have a clear growth strategy for the future.

The role

This is a busy, challenging and very rewarding role. Our External Liaison Team is responsible for face to face customer service and collections, negotiating repayment plans and promoting payment assistance schemes and special tariffs to support customers who are finding it difficult to pay their water and sewerage charges. As an External Liaison Representative, you will use your excellent communication, customer service and decision-making skills, to assess the best way to help.

About you

You have excellent verbal communication skills and an approachable manner with the ability to tailor your communication to your audience. A self-motivated individual, with the ability to make sound decisions using your own initiative and negotiate effectively to ensure the best outcome for the customer and the business.

You must have excellent IT skills and the confidence to use our field-based computer technology whilst building rapport with our customers. Experienced in delivering excellent customer service, you are able to work alone and add value to your field-field based team. A full, clean driving license is required.

Why work for us?

Our culture is all about people and customer, and you will be joining an award winning, visionary business who has won awards for 'Best Place to Work', 'Employee Engagement' and 'Customer Excellence' to name a few.

In this role you will benefit from peer coaching with your senior management team and have access to some highly qualified and experienced mentors in our business. We also take your career, happiness and general wellbeing seriously. With our on-site health and wellbeing committee, you will have access to a range of different initiatives!

We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

We pride ourselves on our ‘family friendly’ culture and support all our team members with several policies and initiatives to support this.

#TeamPelican welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey.

We do not accept CVs from recruitment agencies. We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.

We respect and value everyone’s contribution. Wessex Water is an equal opportunities employer. We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.