Who are we?
Pelican Business Services is based just south of Bristol and provides award-winning customer service on behalf of Wessex and Bristol Water, employing 350 people. We look after the full customer journey including everything from meter reading, billing and customer services.
We are well known for our quality, award winning customer service and our people-centric culture. We pride ourselves on making Pelican a great place to work and were ranked 19th in the Sunday Times Best 100 Companies to Work for in the UK in 2020!
As part of the Billing team, you will be responsible for scheduling customer appointments for the collection of meter readings, ensuring compliance with industry legislation, producing customer bills and making sure that any queries arising are dealt with in an efficient and proactive manner. As we are handling customer data, accuracy and attention to detail when updating our customer billing system is key, as is a professional, friendly and helpful manner to our customers and colleagues alike.
You will have experience within customer service, priding yourself on working well within a team and thrive on working under pressure whilst still demonstrating a high ability of accuracy within a fast-paced environment. We provide excellent opportunities for upskilling our people, so you will be keen to learn new processes and be able to show pro-activeness in excelling your learning. You must be confident and have experience in providing top level customer service via the telephone and in handling complaints. If this sounds like you, then please get in touch, we’d love to hear from you!
Why work for us?
It’s easy to say this is a great place to work but we don’t expect you to just take our word for it! We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement', a perfect representation of our priorities. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We feel that every aspect of your career with us is important. From interview to offer, your line manager and friendly HR team will keep you updated every step of the way. On day one, you’ll receive a warm welcome from your new team and join our unique induction programme.
Most of all, we don’t tell you what is important to you - we encourage our people to tell us. Our annual People Promises are based directly on feedback from our team members and our committees and working groups (including our Health and Wellbeing committee, our Mental Health First Aiders, our LGBTQ+ alliance and our Working Parents group to name just a few) are populated by our own people, constantly looking for ways to improve the experience for our people.
#TeamPelican welcomes a diverse range of people, talent and ideas.
We pride ourselves on our ‘family friendly’ culture and support all our team members with a number of policies and initiatives to support. We offer flexible working from day one and support job share arrangements across a number of our roles.
We are delighted to have signed the Armed Forces covenant and are a Disability Confident Committed employer. Applicants who declare they have a disability or have previously served with the Armed Forces, will automatically be invited for an interview if they meet the minimum requirements for the job.
We are a workplace that provides opportunities for all. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey.
We do not accept CVs from recruitment agencies. We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.
We respect and value everyone’s contribution. Wessex Water is an equal opportunities employer. We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.