Our careers

Our most valuable resource is our people.

Recognised as an excellent employer

Become the best possible version of yourself

In 2020, Pelican were named 19th in the Sunday Times 100 Best Companies to work for in the UK, an achievement we are incredibly proud of. We always endeavour to further improve the experience for both our people and our customers, and in 2021 we received the Customer Excellence Award at the Business Leader Awards, along with Best Customer Engagement, Best People Engagement, Mental Health in the Workplace and Contact Centre of the Year at the South West Contact Centre Awards.

At Pelican, your exciting onboarding journey starts from the minute you walk through our front door and meet your new team. Everything we've created has been shaped with you in mind including a coaching framework and access to skilled experts through our unique mentoring scheme. When you join us you'll benefit from many first class, innovative recognition and development initiatives to help you become the best possible version of yourself!

View our current vacancies

Benefits of working at Pelican Business Services

We take your career, happiness and general wellbeing seriously.

When you join Pelican Business Services you’ll be rewarded with:

  • an annual performance related annual bonus, up to 10% of salary
  • a flexible company pension scheme, offering up to 12% employee pension contributions
  • a healthcare cash plan, supporting you with your everyday healthcare costs
  • 25 days holiday, increasing to 28 with length of service, plus bank holidays and the ability to buy or sell additional holiday via a salary sacrifice
  • life assurance of up to 8x annual salary
  • electric vehicle and cycle2work schemes
  • employee discount portal for 1,200 high street and online stores
  • enhanced family leave policies
  • a flexible, supportive and inclusive place to work

Not to mention there are numerous Health and Well-being initiatives and team activities available so don’t be surprised if you are participating in a friendly competition or joining us for a run in your first week.

Most of all, we don’t tell you what is important to you - we encourage our people to tell us. Our annual People Plan is based directly on feedback from our team members and our committees and working groups (including our Mental Health First Aiders, our LGBTQ+ alliance and our Working Parents Network to name just a few) are populated by our own people, constantly looking for ways to improve the experience for our people.

“Pelican Business Services is a great place to work, but don’t just take my word for it. In 2020 we were ranked 19th in the Sunday Times Best Companies to work for”

From day one we will give you a first class welcome

Your journey with us begins by attending our award-winning corporate induction programme alongside a flock of fellow new Pelicans! Straightaway, you will start to form relationships with a diverse range of people and build new networks. During this induction day you’ll not only learn more about the business and your role, but also about all of the fantastic support networks and working groups available to you, ensuring you feel as comfortable as possible to bring your whole self to work.

Why I love working at Pelican Business Services

“Pelican Business Services is a progressive company that is always looking to improve the service it can offer. The company supports, develops and values its team members”

Culture, Inclusion and Diversity

By constantly reviewing, improving and developing new initiatives we have created a diverse, engaging and positive culture. Our people work together in a collaborative way to drive innovation and customer satisfaction.

Culture, Inclusion and Diversity


The sustainability vision at Pelican is to ensure we achieve harmony in meeting our needs, without compromising the environmental needs of our future generations.